Cancellation before dispatch
You may request cancellation before dispatch from My Account. Guest buyers can request a verification link using their order number and billing email on Track Order. A request submitted before dispatch stops fulfilment for review. An order that has already been dispatched cannot be cancelled through this process.
After dispatch
We do not accept change-of-mind returns or cancellations after dispatch. Please check the product name, code and selected pack size before placing your order.
Wrong, damaged or defective goods
If your order is wrong, damaged, leaking, defective or otherwise does not match what was supplied, contact us promptly with your order number, product details and available photographs. Keep the packaging and do not return the product until we provide instructions. We review the issue and arrange an appropriate replacement, refund or other applicable remedy. Our change-of-mind policy does not remove legal rights.
Refunds and return instructions
A cancellation request is not a refund confirmation. For a paid order approved for cancellation or another approved refund, our team confirms the amount, processing steps and expected timing. Refunds normally return through the original payment method; bank or payment-provider processing time may apply. For an approved return, we confirm the return address, packing instructions and shipping arrangements before collection or posting.
